Reputation above all

Today, Mobicom, the first and largest mobile operator experienced a technical difficulty, leaving its customers without any network for about 4 hours. I guess, this would not be accceptable in Western, developed market, however, I think it is common thing in Mongolia, where we have power shortages now and then. Yes, in 21st century, we still do have power, water, and heating shortages in the capital city of Ulaanbaatar!
When the leader operator has such big glitches, obviously it kills its reputation, above on its already shaking position. Customers always complain that its price is high and service is poor. Probably, this even will drive down the will and desire of customers to be and stay with Mobicom.

What can I say, ashamed. In many ways, our country have become highly technologically advanced, but the incfrastructure to uphold and support that system is just not there. By who, how, and when the infrastructure will be developed enough to support the development of Mongolia is still unknown.